How the engagement works
A clear process, from authorization to actionable summary.
Every engagement begins with permission, a defined role, and clarity about who is responsible for clinical decisions.
Engage
Agency retains the service and defines the requested scope.
Authorize
Complete applicable agreements and athlete-specific authorizations (HIPAA).
Inform
Agency shares the injury, level of concern, and desired involvement.
Review
Organize available records, history, diagnostics, and opinions; coordinate authorized input.
Deliver
Provide a concise summary, key questions, and a collaborative return-to-play protocol.
Privacy, documentation and governance
Trust is built into the process, not added afterward.
Authorization first
Applicable agreements and athlete-specific permissions are completed before protected information is accessed or shared.
Approved channels
Secure, approved communication and document-sharing systems are used. Text messages and unsecured email are avoided for medical information.
Defined access
Information sharing is limited to authorized parties, the agreed purpose, and the minimum necessary scope.
Documented workflow
Clear records are maintained of requests, materials received, communications, and deliverables.
Regulatory awareness
Applicable HIPAA, state privacy, licensing, and collective bargaining agreement (CBA) requirements are reviewed with qualified counsel.
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